Return Policy

RETURN POLICY

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We want you to love our goods as much as we do; if you are not satisfied please follow the instructions below or for additional questions, please contact info@primdesignco.com.

RETURN POLICY ON FURNITURE AND HOME DECOR ACCENTS

We are pleased to extend our refund policy to encompass eligible purchases of furniture and home decor accents within a 30-day period following the delivery date.

To initiate the return process, kindly reach out to our E-Commerce Coordinator, Meghan, via email, within 30 days of the delivery date. Please provide the email address associated with the order and the corresponding order number. Once our team approves the return, you will receive the necessary information to commence the return procedure.

It is the customer's responsibility to ensure that the item(s) are securely packaged in their original packaging and returned to the appropriate party. Additionally, a restocking fee of 25% will be charged. The customer is responsible for arranging the freight to return items and all said freight charges. Prim Design Co. is not responsible for any fees that may be associated with this freight process.

Please note that returned items must be dispatched via mail within 14 business days. Please be advised that returning the item(s) is undertaken at your own risk, as we cannot be held liable for any damages incurred due to insufficient packaging or any loss or damage sustained during the return transit.

Kindly be aware that items received in a damaged condition or returns not received within the specified time frame will not qualify for a refund. You will be promptly notified via email once the evaluation process is completed. Please note that not all furniture, home decor accent, or online exclusives are subject to our return policy. To check the return policy on a specific piece, please contact our E-commerce manager, Meghan at info@primdesignco.com 

FINAL SALE AND CLEARANCE ITEMS

Please note that Final Sale and Clearance items are not returnable or exchangeable including furniture and home decor accents.

CANCELLATION POLICY

We are unable to cancel your order 24 hours after it has been placed. It is possible to cancel backordered items in your order, since they are not scheduled for immediate shipment.